Designed to give you maximum flexibility
Range of services
Any server which is connected to the Internet in any way is at risk from a security breach. Including Firewall protection is therefore a must for any Internet-dependant business.
When behind the Firewall your server will be protected against attacks and other known intrusions methods. We provide Firewall protection at router-level to ensure attempted intrusions are detected before your applications and data are compromised.
Access to your websites and applications is only enabled with strictly defined policies and ports on your server platform. All other ports are strictly disabled and constantly monitored.
Managed Backup services ensure that your data and systems are kept safe and secure and that backup data can be recovered quickly if your system fails.
Our cost-effective NAS backup solution gives you access to our centralised shared backup drives. As part of the service, we will install and configure the necessary backup software on your Dedicated or Cloud server to carry out a scheduled backups to your requirements.
Advanced Managed Backup Solution (Server Imaging)
In addition to NAS solution we offer an Advanced backup solution or Server Imaging which allows us to perform full system restorations and complete server recoveries, or to restore individual files or folders in minimal time. Server imaging backup captures frequent point-in-time snapshots of the operating state, or live state, of an entire server without interrupting user productivity or application usage. These point-in-time snapshots include all files and volumes (regardless if in use, hidden, or encrypted), applications, and settings into one server backup image file. In the event of system hardware or software failure, or user error, DataGate Advanced Backup enables administrators to recover a system faster than traditional methods.
Every DataGate dedicated server package includes 24/7 monitoring of one port on the client's server. We also offer additional monitoring services to quickly detect any downtime your server may experience.
Basic package (free)
This is a passive monitoring service that tests your ICMP port at 5-minute intervals. If this port does not respond, our monitoring service will notify you immediately via e-mail and if the server is completely unreachable, we will start the troubleshooting of the system.
As with the Basic Package, if ping fails, our monitoring service will notify you and if need be, we will restart the server. In addition, our Silver Package allows you to choose up to 3 ports for monitoring. If any of these ports should fail, our monitoring service will notify you immediately via e-mail and if the server is completely unreachable, we will start the troubleshooting of the system.
As with the Silver Package, if ping fails, our monitoring service will notify you and if need be, we will restart the server. In addition, our Gold Package allows you to choose up to 6 ports for monitoring. Included in the package is content monitoring as well as synthetic user experience or transaction monitoring. We also run Advanced system performance monitoring proactively which can identify server performance issues
Our Server Administration/Management service gives you the reassurance that your online presence is managed by experts who are taking care that your hosting platform receives highest possible care resulting in better visibility of your website.
Our Server Administration/Management service includes the following:
- Unlimited Support hours and tickets
- Unlimited use of our 24/7 support resources
- Emergency Problem Resolution
- System Optimisation
- Server & Network Monitoring
- Security management with patching and regular audits
- Firewall Administration (if Firewall service is included in account)
- Data Backup Management (if Backup service is included in account)
Day to day management of your server includes:
- Operating system upgrades, Log file rotation, adding and removing users, network configuration and scheduled tasks configuration
- Supported software upgrades or service patch updates
- Server virus scanning
- Managing firewalls
- Managing VPN access
- Server compromise checks on-demand
- Server hardware and network equipment maintenance and monitoring
Control, resources and flexibility, delvered on premium Intel hardware with manageable monthly costs and scalability
During the day-to-day running of a live business environment, the last thing you need to have on your mind is doubts about the reliability and availability of your providers. Irrespective of your own strengths, if your business relies on the Net, a hosting failure can prove disastrous.
Our 24/7 customer support gives you a single point of access for any issues relating to our services or our partners services.